Lifetime Warranty
FROST DIAMOND LIMITED stands behind the craftsmanship of every piece. We offer a Lifetime Warranty against manufacturing defects in materials and workmanship under normal wear conditions. This covers issues such as loose stones, broken prongs, or metal defects. Please retain your proof of purchase and gemstone certificates to activate this warranty.
Complimentary Engraving & Resizing
To ensure a perfect fit and a personal touch, we offer the following customization services:
- Ring Resizing: Most plain bands include one complimentary resize (typically ±2 sizes). Exclusions apply to eternity bands, open-end rings, and custom-designed pieces.
- Engraving: We offer complimentary laser engraving (up to 15 characters) on the inner band of rings or the back of pendants.
- Note: As resizing and engraving constitute a custom order, these items are final sale and not eligible for return under our standard policy.
Professional Cleaning & Maintenance
Diamonds and precious metals require expert care to maintain their brilliance. We recommend returning your jewelry to our service center once a year for a complimentary deep cleaning, polishing, and security check. Our artisans will inspect the prongs and restore the luster of the metal. For daily care tips, please refer to our Jewelry Care Guide.
Certificate Replacement & Appraisal
GIA, GRS, and other international grading reports are vital documents for your diamond’s value. If your certificate is lost, please contact our After-Sales team to request a replacement. A re-issuance fee and international shipping costs will apply. We also offer third-party appraisal services upon request.
Repair & Refurbishment
In the event of accidental damage (e.g., a dislodged center stone or a broken chain) or if your piece requires refurbishment after years of wear, our Hong Kong atelier offers expert repair services. Please contact us at admin@frostdiam.com with clear photos of the damage. We will provide a repair quote and timeline within 1-2 business days.
Contact Support
To initiate an after-sales request (warranty, resizing, cleaning, or repair), please email our dedicated support team with your Order Number, photos of the item, and Certificate Number. Our team will respond within 24 hours.
Email: admin@frostdiam.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)