Information We Collect
Order Information: name, billing/shipping address, email, phone, order details, and selected payment method. Payments are processed securely by WooPayments (powered by Stripe); we do not store complete card details.
Device Information: IP address, browser, device/cookie data, and browsing behavior, including via Meta/Google/TikTok pixels where permitted.
How We Use Your Information
Fulfill orders, arrange international shipping (DHL/FedEx) and send confirmations.
Screen for fraud and, if subscribed, send product and promotional communications.
Sharing Your Information
Shared only with payment gateways, carriers, and analytics/ad platforms (Google/Meta/TikTok) as necessary.
We do not sell your personal information.
Your Rights
access, rectify, delete, port and restrict processing of their personal data.
To exercise rights, contact: admin@frostdiam.com
Retention & Contact
Order data retained as required by law (~7 years under HK rules); marketing data deleted upon unsubscribe.
Contact：admin@frostdiam.com ｜ Room 505, 5/F, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong