Q1: Are your diamonds natural? Do you carry lab-grown diamonds?
A:
FROST DIAMOND LIMITED specializes exclusively in Natural Diamonds. We do not offer lab-grown diamonds. Each diamond is formed deep within the Earth’s mantle under extreme heat and pressure over billions of years. We believe the rarity and unique geological history of natural diamonds represent an eternal value that lab-created alternatives cannot replicate.
Q2:What certifications do you provide?
A:
To guarantee the authenticity and quality of our natural diamonds, we adhere strictly to international grading standards. Diamonds above 0.3ct are accompanied by a GIA (Gemological Institute of America) report—the world’s foremost authority on diamond grading. Select fancy-colored diamonds may include a GIA Colored Diamond Grading Report. All report numbers are verifiable on the official GIA website.
Q3: Do natural diamonds hold investment value?
A:
While we view diamonds primarily as vessels of emotion and beauty, high-quality natural diamonds—particularly those in the D-F color range, with VVS₁-VS₂ clarity, and rare fancy colors—possess inherent scarcity that offers potential for value retention and inflation hedging. We recommend selecting high-grade diamonds and preserving your GIA documentation meticulously to maintain their long-term worth.
Q4:Why are customized or engraved items non-returnable?
A:
In accordance with international e-commerce regulations, once a product has been personalized based on your instructions (e.g., laser engraving, resizing, or custom fabrication), it is considered a “Customized Item.” These natural diamond pieces cannot be resold; therefore, they are not eligible for returns unless there is a quality defect. Please double-check all customization details before placing your order.
Q5: How long does shipping take? Is international shipping secure?
A:
Domestic/International order processing takes 1-3 business days. We ship via DHL Express or FedEx International, with typical delivery times of 3-7 business days (subject to customs clearance in the destination country). All packages are shipped in discreet, tamper-proof jewelry packaging with no external branding and are fully insured for a secure transit.
Q6: Am I responsible for import duties?
A:
Yes. International orders may be subject to import duties, taxes, or customs clearance fees in the destination country. These charges are levied by the local customs authority and are the responsibility of the buyer, not FROST DIAMOND LIMITED. We cannot predict or control these fees; we recommend checking with your local customs office prior to ordering.
Q7: How should I care for my jewelry?
A:
Diamonds attract grease; therefore, regular cleaning is recommended. Use a soft-bristled toothbrush with mild soapy water to gently scrub the piece, then pat dry with a soft cloth. Avoid exposing jewelry to harsh chemicals (e.g., perfumes, bleach). We offer a Lifetime Complimentary Professional Cleaning Service; please contact us to schedule an appointment.
Q8: What if I lose my diamond certificate?
A:
If your GIA or NGTC certificate is lost, we can assist you in requesting a replacement from the issuing laboratory. A re-issuance fee and international shipping costs will apply. Please email admin@frostdiam.com with your Order Number and photos of the item to initiate the process.